100% Money Back Guarantee
We guarantee that you get the item you paid for or your money back!
I'm sure most of you are aware of the eBay money back guarantee, well as we have been selling on eBay since 2015 we are fully aware of their rules and felt it was appropriate to follow the same high standard here at whaleycorn.co.uk
By all means, please do check us out on eBay and see how we have been doing, click here but be aware that due to the fee's, you will always get a better deal right here :)
If your item is lost or damaged in transit you will receive a full refund. We just require photographic evidence of damage to back up your claim for damaged items. All our parcels are sent using a tracked 48hr service and tracking is always available for our customers to view. We recommend you keep an eye on the tracking and alert us if you encounter any problems.
Our general advice :
- Our opinion is that PayPal is the safest payment method for ordering goods online
- Always open a PayPal dispute for goods damaged in transit or item not received but always save this as a last resort should you not get the correct response from where you made your purchase
- Look out for tracking and keep an eye on updates
- When buying online, be cautious if no phone number is displayed. A direct phone number is always reassuring which is why we openly display our phone number : 07944618490 so if you need a quick response you are welcome to call us
Please also see our returns policy or email us if you have any questions